Job Description
Launch your customer service career with NexCare Solutions! We're seeking passionate Remote Customer Support Trainees in Atlanta, GA to join our award-winning team. This immersive 6-month program combines paid training with real-world experience, setting you up for long-term success in high-growth tech and healthcare sectors.
Why Join Us? Enjoy competitive benefits, flexible remote work options, and mentorship from industry veterans. Our trainees receive 100% paid certification in Zendesk and Salesforce, plus dedicated career coaching for advancement opportunities.
Perfect for recent graduates or career changers, this hybrid role requires 2 days/month in our Atlanta office for team collaboration. Apply today to start your journey toward becoming a customer experience expert!
Responsibilities
- Master company products/services through comprehensive paid training modules
- Handle 50+ customer interactions daily via phone/email/chat channels
- Document cases accurately in Zendesk CRM while maintaining SLA compliance
- Collaborate with senior agents to resolve escalated customer issues
- Participate in weekly coaching sessions and performance reviews
- Contribute to knowledge base documentation and process improvements
- Complete quarterly certifications in support technologies
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written/verbal communication skills
- Basic proficiency with Microsoft Office suite
- Ability to type 40+ WPM with 98% accuracy
- Must reside in Atlanta metro area for occasional in-office days
- Unlimited work authorization in the US
- Customer service experience or tech aptitude preferred
- Reliable internet connection for remote work