Job Description
Launch your career in customer service with our paid training program! Lincoln Tech Solutions is seeking motivated individuals for our Customer Support Trainee role in Lincoln, NE. No prior experience required—we'll provide comprehensive paid training to transform you into a customer service expert. Join our collaborative team and gain valuable skills while earning competitive pay. This full-time position includes benefits and growth opportunities into senior support roles.
Responsibilities
- Complete 4-week paid training program covering product knowledge, communication protocols, and troubleshooting techniques
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems and maintain case resolution standards
- Collaborate with senior team members to resolve complex issues and improve processes
- Meet performance metrics for resolution time, customer satisfaction, and quality assurance
- Contribute to team knowledge base by documenting solutions and best practices
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work flexible hours including evenings/weekends as needed
- Passion for learning and commitment to mastering new technologies
- Positive attitude and willingness to collaborate in a team environment
- Must pass background check and pre-employment assessment