Job Description
Join our award-winning team as a Remote Customer Support Trainee and kickstart your career in tech! We're seeking motivated individuals in Detroit to provide exceptional customer experiences while working 100% remotely. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy flexible hours, competitive benefits, and a supportive culture where your success is our priority. Apply today and become part of Detroit's thriving tech community!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Master company products/services through immersive training programs
- Resolve technical issues and troubleshoot system problems
- Document interactions and maintain detailed case records
- Collaborate with senior team members for complex escalations
- Contribute to process improvement initiatives
- Adhere to SLAs and performance metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer software and CRM tools
- Ability to work independently in a remote setting
- Customer service mindset with empathy and patience
- Reliable high-speed internet connection
- Available for flexible scheduling including weekends