Job Description
Join TechFlow Solutions' award-winning Customer Support team with our exclusive paid training program! No experience required – we'll invest in your growth to become a technical support expert. Work remotely for 4 weeks of intensive training, then transition to our modern Stockton office with flexible schedules and career advancement paths. Enjoy competitive benefits, mentorship from industry leaders, and opportunities to specialize in cloud services or cybersecurity.
Responsibilities
- Master product knowledge through structured paid training modules
- Provide Tier 1 support via phone, email, and chat channels
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex technical issues
- Meet performance metrics after training completion
- Participate in weekly skill-building workshops
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing skills (40+ WPM)
- Strong problem-solving and communication abilities
- Customer service mindset with empathy and patience
- Reliable internet access for remote training
- Ability to work flexible hours including weekends
- No prior experience required – we train from scratch!