Job Description
Are you looking for a career change with no prior experience required? Horizon Support Services is currently hiring Remote Customer Support Representatives based in the United States. We are proud to offer paid training to all new hires, ensuring you have the tools and knowledge needed to succeed.
Join our dynamic team and enjoy the flexibility of working from home with the security of weekly pay. Whether you are in Baltimore, MD, or anywhere in the US, we welcome motivated individuals to apply for this opportunity to grow your career in customer service.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Assist clients with inquiries regarding products, services, and technical issues.
- Resolve customer complaints and escalate complex issues to senior management when necessary.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with cross-functional teams to improve service quality and response times.
- Complete all required paid training modules within the onboarding period.
Qualifications
- High school diploma or GED equivalent (preferred).
- Must have a stable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multitask and prioritize tasks effectively in a remote environment.
- Willingness to learn and complete the provided paid training program.
- Flexibility to work varying shifts, including weekends and holidays.