Job Description
Launch your career with GrowthCorp Industries! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist role. Join our dynamic team in Atlanta and gain hands-on training in customer engagement, problem-solving, and communication. Enjoy competitive pay, comprehensive benefits, and a clear path for advancement within 12 months.
As a cornerstone of our customer experience team, you'll build foundational skills while supporting our clients' needs. We invest in your growth through mentorship programs and certifications. If you're eager to learn, collaborate, and make an impact, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues using ticketing systems and knowledge base resources
- Document interactions accurately in CRM software
- Collaborate with senior team members for complex case escalation
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to team feedback sessions for process improvement
Qualifications
- High school diploma or equivalent (currently enrolled or recent graduates welcome)
- Exceptional verbal and written communication skills
- Proficient in basic computer applications (Microsoft Office Suite)
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including weekends
- No prior experience required - training provided
- Valid authorization to work in the United States