Job Description
Join our dynamic team as an Entry Level Customer Service Representative and launch your career in Jacksonville's thriving business landscape! We're urgently seeking motivated individuals to deliver exceptional service experiences. At Apex Solutions Group, we invest in talent through structured training programs and clear growth pathways. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using CRM systems and established protocols
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to enhance customer satisfaction and process improvements
- Participate in ongoing training to develop product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- 0-2 years of customer service or related experience
- Strong verbal communication and active listening abilities
- Proficiency with basic computer applications and willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings and weekends
- Valid Florida driver's license (if applicable to role requirements)