Job Description
Join ConnectCare Solutions as a Remote Call Center Agent and become part of an award-winning customer experience team based in sunny St. Petersburg, FL! We're seeking passionate professionals who thrive in dynamic environments and want to make a real impact—all from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities while serving diverse clients across healthcare, retail, and tech sectors.
Why ConnectCare Solutions?
• Flexible remote work options
• Paid training and certification programs
• Health insurance, retirement plans, and paid time off
• Performance-based bonuses and recognition programs
• Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Collaborate with team leads and specialists to resolve complex cases
- Participate in ongoing training to refine product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Ability to work independently in a remote environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace