Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent in sunny St. Petersburg, FL! We're seeking passionate individuals who thrive in dynamic environments to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive, modern workplace.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Identify upsell opportunities for existing clients
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in multitasking and time management
- Ability to navigate CRM software efficiently
- Resilience under pressure and problem-solving aptitude
- Flexible availability including evenings/weekends
- Fluent in English (Spanish bilingual a plus)