Job Description
Join our award-winning team as a Call Center Agent with comprehensive paid training! Coastal Communications Group is seeking motivated individuals in Corpus Christi to deliver exceptional customer experiences. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and a supportive team environment. Your career in customer service starts here!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Corpus Christi office
- Flexible availability including evenings/weekends
- Pass background check and drug screening