Job Description
Join our award-winning customer service team as a Remote Call Center Agent in Portland! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a tangible impact in customers' lives.
ConnectSolutions Inc. is a rapidly growing customer experience leader committed to empowering remote teams. Our Portland-based operations serve Fortune 500 clients across tech, healthcare, and retail sectors. With industry-leading training and advancement opportunities, this role is your gateway to a rewarding career in customer experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and service concerns using CRM systems
- Document interactions accurately in Salesforce while maintaining compliance standards
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center environment
- Proficient in CRM tools (Salesforce experience highly valued)
- Exceptional communication skills with clear articulation and active listening
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable high-speed internet and quiet home office setup
- Available to work flexible shifts including evenings/weekends