Job Description
Join Newark's premier customer experience hub where top-tier agents earn exceptional compensation. We're seeking driven professionals to represent Fortune 500 clients in a dynamic, tech-enabled environment. Enjoy industry-leading benefits, uncapped earning potential, and clear career pathways to leadership roles. Our Newark facility features state-of-the-art facilities, free parking, and flexible scheduling options.
Why Choose Us?
- 401(k) with 6% company match
- Comprehensive health/dental/vision
- Tuition reimbursement program
- Quarterly performance bonuses
- Paid professional development
Responsibilities
- Manage high-volume inbound/outbound calls for premium clients
- Resolve complex customer issues with empathy and efficiency
- Maintain 95%+ quality assurance scores
- Exceed monthly sales targets for value-added services
- Utilize CRM tools to document interactions accurately
- Collaborate with support teams to resolve escalations
- Participate in bi-weekly coaching sessions
Qualifications
- 3+ years B2B/B2C call center experience
- Proven track record of meeting/exceeding KPIs
- Advanced knowledge of Salesforce or similar CRM
- Exceptional conflict resolution skills
- Ability to work flexible shifts (evenings/weekends)
- Spanish bilingual preferred (required for some shifts)
- Associates degree or equivalent experience