Job Description
Join our award-winning customer experience team at ConnectSolutions Phoenix! We're seeking motivated individuals to join our dynamic call center with fully flexible scheduling designed around your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Delocate exceptional customer service via inbound/outbound calls and digital channels
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain compliance with industry regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet access for remote work
- Flexibility to work evenings/weekends as needed