Job Description
Join Boston's premier remote-friendly customer service team! We're seeking passionate Call Center Agents to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse clients across New England. Our cutting-edge virtual platform ensures seamless connectivity and support.
Why Work With Us?
- 100% remote work with flexible scheduling
- Health/dental/vision insurance + 401(k) matching
- Professional development stipend
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Meet/exceed KPIs including CSAT scores and call resolution rates
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with specialists to resolve complex escalations
- Participate in weekly training on products and compliance
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/ZenDesk)
- Quiet home office with reliable high-speed internet
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts as needed