Job Description
Join Washington DC's premier customer service hub and start your career tomorrow! Capital Connect Solutions is seeking energetic Call Center Agents to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace.
As a vital member of our award-winning team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. We provide paid training, flexible scheduling, and career growth opportunities into team leadership roles.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account-related inquiries using CRM systems
- Document interactions accurately and maintain detailed call logs
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Type 40+ WPM with strong computer navigation
- Ability to work flexible shifts including weekends
- US work authorization and clean background check