Job Description
Join Our Team as a Part-Time Customer Support Associate!
We are looking for enthusiastic and reliable individuals to join our growing team in Manchester. This is an entry-level position perfect for students or those seeking flexible work-life balance. You will be the friendly voice of our brand, helping clients navigate our services with ease and professionalism.
At BrightHorizon Solutions, we value attitude over experience. We provide comprehensive training to ensure you feel confident and supported from day one.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and refunds accurately within our internal systems.
- Collaborate with the sales team to identify upselling opportunities.
- Document all customer interactions and feedback in our CRM database.
- Stay up-to-date with product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent required; A-levels or university students preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Reliable computer and internet connection (if remote).
- Ability to work flexible hours, including weekends and evenings.
- Positive attitude and a genuine desire to help others.