Job Description
We are looking for a motivated and empathetic Part-Time Customer Support Trainee to join our growing team in St. Petersburg, FL. In this entry-level role, you will gain hands-on experience in customer service while supporting our clients with their inquiries. We value learning, growth, and a positive attitude, making this the perfect opportunity for someone looking to start a career in client relations.
Why Join Us?
- Comprehensive training program to jumpstart your career.
- Flexible part-time schedule to fit your lifestyle.
- Supportive and inclusive work environment.
Responsibilities
- Assist customers via phone, email, and live chat to resolve product and service inquiries.
- Learn and utilize internal CRM software to document customer interactions and feedback.
- Identify customer needs and provide accurate information about our products and services.
- Collaborate with senior support agents to troubleshoot complex issues and learn best practices.
- Maintain a professional and positive demeanor in all customer interactions.
- Participate in daily training sessions and role-playing exercises to enhance communication skills.
Qualifications
- High school diploma or GED required; some college is a plus.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work part-time hours, including weekends and evenings as needed.
- Customer-oriented mindset with a genuine desire to help others.
- Reliable internet connection and a quiet workspace (if remote/hybrid).