Job Description
Join NexCare Solutions' award-winning customer support team in Nashville! We're seeking enthusiastic individuals to kickstart their careers in customer service through our comprehensive training program. Perfect for students, career-changers, or those seeking flexible hours. Enjoy competitive pay, professional development, and a supportive environment where your growth matters.
Why Choose Us? • Industry-leading training curriculum • Flexible scheduling options • Career advancement pathways • Collaborative team culture • Competitive benefits package
Responsibilities
- Master our products/services through immersive training modules
- Provide exceptional support via phone, email, and chat
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Identify process improvement opportunities
- Meet performance metrics including response times and CSAT scores
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong written and verbal communication skills
- Proficient with basic computer applications
- Customer-focused mindset with empathy
- Ability to multitask in fast-paced environment
- No prior experience required – training provided
- Available to work 20-25 hours/week (evenings/weekends)
- Must pass background check