Job Description
Join our award-winning customer support team as a Part-Time Trainee! At NexusConnect Solutions, we're transforming how businesses engage with their customers through innovative tech solutions. This entry-level role offers comprehensive training and growth opportunities in a dynamic, fast-paced environment. Perfect for students or career changers looking to launch a rewarding customer service career with flexible scheduling. Benefit from mentorship from industry veterans while developing skills in communication, problem-solving, and CRM tools.
We're seeking passionate individuals who thrive in collaborative settings and are eager to learn. Our trainees receive paid training, flexible hours (20-25 hrs/week), and potential for full-time advancement. Enjoy a modern downtown Charlotte office with free parking, competitive compensation, and a culture that celebrates innovation and employee growth.
Responsibilities
- Master product knowledge through our comprehensive training program to resolve customer inquiries
- Deliver exceptional support via phone, email, and chat channels with 95% customer satisfaction target
- Document cases accurately in our CRM system and maintain detailed transaction logs
- Collaborate with senior agents to resolve complex escalations and improve processes
- Participate in weekly coaching sessions to enhance technical and soft skills
- Contribute to knowledge base updates and training material refinements
- Meet performance metrics including first-contact resolution and average handling time
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Basic computer proficiency with ability to navigate multiple systems simultaneously
- Exceptional verbal/written communication skills with positive, patient demeanor
- Strong problem-solving abilities and attention to detail
- Availability to work flexible shifts including evenings and weekends
- Previous customer service experience preferred but not required
- Valid North Carolina driver's license if occasional on-site attendance needed
- Ability to pass background check and drug screening