Job Description
Join our award-winning customer support team in sunny St. Petersburg! Innovate Solutions Group is seeking passionate individuals to launch their career in tech support through our comprehensive training program. Enjoy flexible hours, mentorship from industry experts, and a pathway to full-time roles. Our vibrant downtown office offers collaborative spaces and modern amenities to support your growth. What we offer:
- 4-week paid training program
- Health benefits for part-time employees
- Clear advancement opportunities
- Competitive hourly pay
- Modern, inclusive workplace culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using knowledge base resources
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex cases
- Adhere to SLA targets and quality standards
- Identify trends in customer feedback for process improvements
- Complete weekly training modules to build expertise
Qualifications
- High school diploma or equivalent required
- Exceptional written and verbal communication skills
- Basic proficiency with Windows/Mac operating systems
- Ability to type 40+ WPM with high accuracy
- Customer-focused mindset with patience and empathy
- Available to work 20-25 hours weekly including weekends
- Quick learner with problem-solving aptitude
- Previous customer service experience preferred