Job Description
Join Washington DC's premier customer experience hub! Capital Connect Solutions is seeking dynamic Part-Time Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling including evenings/weekends, and comprehensive training in a modern downtown workspace. Perfect for students, career-changers, or those seeking supplemental income in the nation's capital.
Why Join Us?
- Competitive hourly rates with performance incentives
- Free parking and Metro-accessible location
- Health benefits available for 20+ hours/week
- Career advancement pathways to leadership roles
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems
- Flexible availability including weekends
- Typing speed 30+ WPM
- Basic troubleshooting knowledge