Job Description
Launch your career with paid training as a Part-Time Customer Service Specialist at Detroit Career Institute! We're seeking motivated individuals in Detroit, MI to join our team and receive comprehensive training in customer communication, problem-solving, and industry tools. No prior experience required – we invest in your success through our structured 4-week paid program. Enjoy flexible scheduling while building skills for long-term growth in customer service, sales support, and client relationship management. This entry-level opportunity offers competitive pay, career advancement pathways, and a supportive team environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Process orders, returns, and inquiries with accuracy and efficiency
- Utilize CRM software to document interactions and maintain client records
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible hours including evenings/weekends
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Detroit location
- Previous customer service experience preferred but not required
- Must pass background check and drug screening