Job Description
Launch your career with DC Metro Solutions – a leader in customer experience training! We're seeking enthusiastic individuals for our Part-Time Customer Service Specialist role with comprehensive paid training. No prior experience required!
Join our dynamic team in Washington DC and gain industry-recognized skills while serving diverse clients. This flexible position (20-25 hours/week) includes hands-on training in communication, conflict resolution, and CRM systems – setting you up for long-term success.
Why Choose Us?
- Free certification upon completion
- Growth opportunities to full-time roles
- Modern downtown workspace
- Competitive benefits package
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process transactions and resolve inquiries efficiently
- Document interactions using Salesforce CRM
- Collaborate with cross-functional teams
- Adhere to company compliance standards
- Participate in weekly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Ability to learn new technologies quickly
- Customer-focused mindset
- Flexible availability (evenings/weekends required)
- Basic computer proficiency
- Positive attitude and teamwork spirit
- Must pass background check