Job Description
Join Our Night Team
Apex Support Solutions is seeking a dedicated and reliable Night Shift Customer Service Representative to join our growing team in Mesa, AZ. If you are looking for a stable, full-time position with a competitive wage and excellent benefits package, we want to hear from you. We offer a dynamic work environment where your contributions matter immediately.
As a Night Shift Representative, you will be the voice of our brand, helping customers resolve their issues efficiently and professionally during our peak operational hours.
Responsibilities
- Handle a high volume of inbound and outbound calls and emails during the night shift.
- Resolve customer inquiries, complaints, and technical issues with empathy and accuracy.
- Document all customer interactions and solutions accurately in our CRM database.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company quality assurance and call handling scripts.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus, but not required for entry-level applicants.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong verbal communication and active listening skills.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Ability to work independently with minimal supervision.