Job Description
Join our dynamic night team as a Customer Service Associate at Global Solutions Inc. in Jacksonville, FL! This entry-level role offers competitive pay, comprehensive training, and career growth opportunities. Work in a supportive environment where your contributions directly impact our clients' success. Enjoy shift differential pay and a stable schedule while developing valuable skills for future advancement. We value work-life balance and offer benefits including health insurance and paid time off.
Responsibilities
- Handle inbound/outbound customer calls and resolve inquiries with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to address complex customer issues
- Meet daily performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives for enhanced service delivery
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working independently during night hours (10 PM - 6 AM)
- Detail-oriented with problem-solving capabilities
- Reliable transportation and flexible availability for weekend shifts