Job Description
Join TechForward Solutions as a Part-Time Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Washington DC to deliver exceptional support to our diverse client base. No prior experience required – we provide everything you need to succeed. Enjoy a flexible schedule while growing your professional skills in a collaborative, tech-forward environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Process transactions and resolve billing discrepancies efficiently
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with team members to address complex customer needs
- Continuously update knowledge base through company training modules
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to work 20-25 hours per week, including weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Valid U.S. work authorization
- Pass background check and drug screening