Job Description
Are you looking for a rewarding career that offers flexibility and growth? Nashville Night Operations Center is currently seeking dedicated individuals to join our team as Night Shift Customer Service Representatives.
Working the night shift offers a unique advantage: a quieter work environment, reduced stress, and the potential for significant overtime pay. We are looking for entry-level talent to help us support our clients 24/7. If you are reliable, communicative, and eager to learn, we want to meet you.
Why Apply?
- Competitive hourly wage ($16.00 - $18.00/hr)
- Comprehensive training provided
- Opportunities for advancement within the company
- Modern, fully equipped facility in the heart of Nashville
Join us and become a vital part of our mission to deliver exceptional service around the clock.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve customer issues and complaints efficiently while maintaining a calm and courteous demeanor.
- Accurately document customer interactions and account information in our CRM systems.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High School Diploma or GED required; prior customer service experience is a plus but not mandatory.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Strong verbal communication skills and a clear speaking voice.
- Reliable transportation and punctuality are essential.
- Must be able to pass a background check and drug screen.