Job Description
Join our dynamic team as a Weekend Customer Support Specialist at Pacific Northwest Solutions! Perfect for students and career-changers seeking flexible weekend hours in Portland's vibrant tech scene. No experience required—we provide comprehensive training!
Enjoy competitive pay ($18-22/hr), free parking, and a collaborative environment where your growth matters. This role offers immediate full-time opportunities for top performers after 6 months. Work Saturdays and Sundays with occasional weekday availability for meetings.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary CRM system
- Document cases accurately in Salesforce for tracking
- Collaborate with weekday team members for seamless handoffs
- Maintain knowledge base documentation
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency (no tech degree needed)
- Weekend availability required (Sat-Sun 8am-5pm)
- Ability to type 30+ WPM
- Positive attitude with customer-first mindset
- Authorized to work in the US