Job Description
Join Wichita Solutions Group as an Entry-Level Weekend Customer Service Specialist and launch your career in a dynamic, supportive environment! We're seeking enthusiastic individuals to deliver exceptional service during weekend shifts while gaining valuable experience in customer relations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing team.
What We Offer: Comprehensive training, weekend shift premiums, performance bonuses, and a collaborative culture focused on your growth. Perfect for students, career changers, or anyone seeking weekend flexibility!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and documentation
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with weekday teams to ensure seamless customer handoffs
- Document interactions and maintain detailed case notes for quality assurance
- Identify upsell opportunities based on customer needs and business goals
- Participate in weekend team meetings for performance feedback and training
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication skills with clear articulation
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work independently while maintaining team cohesion
- Weekend availability (Saturday/Sunday shifts, 8:00 AM - 6:00 PM)
- Customer-focused mindset with problem-solving aptitude
- No prior experience required - training provided!