Job Description
Join our dynamic team as an Entry Level Night Shift Customer Specialist at Miami Coastal Services! We're seeking motivated individuals to deliver exceptional service during our peak nighttime hours. This role offers comprehensive training, career advancement opportunities, and a supportive environment perfect for launching your professional journey. Enjoy competitive pay, consistent schedules, and the unique energy of Miami's nightlife scene while building valuable customer experience skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using internal systems
- Document interactions accurately in CRM database following compliance standards
- Collaborate with day shift teams for seamless service continuity
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing product knowledge training sessions
- Maintain calm demeanor during high-pressure situations
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic computer literacy with typing speed of 30+ WPM
- Clear communication skills in English (Spanish fluency a plus)
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation for consistent on-time attendance
- No prior experience required - comprehensive training provided