Job Description
Welcome to Metro Retail Group, a premier lifestyle retail destination located in the heart of New York City. We are currently seeking a motivated and friendly Part-Time Customer Service Representative to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer relations within a fast-paced, premium environment.
At Metro Retail Group, we believe in empowering our team members. Whether you are a student, a recent graduate, or looking for a flexible schedule, we offer a supportive culture where you can grow professionally while enjoying the vibrant energy of NYC. We value passion, reliability, and a genuine desire to help others.
What You Will Do:
Our ideal candidate is someone who thrives in a team-oriented setting and is committed to delivering excellence in every interaction.
Responsibilities
- Greet and welcome customers warmly, ensuring a positive first impression of the brand.
- Assist customers with product inquiries, providing detailed and accurate information.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Handle customer complaints or issues professionally and escalate when necessary.
- Maintain the sales floor and display areas to ensure a clean and organized environment.
- Collaborate with team members to achieve daily sales targets and operational goals.
- Stay updated on product knowledge to answer questions effectively.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is a plus but not mandatory.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Ability to work flexible hours, including weekends and evenings.
- Basic computer proficiency and ability to learn new software quickly.
- Must be available to work on-site in New York, NY.