Job Description
Start your career journey with Milwaukee Community Services! We're seeking enthusiastic individuals with no prior experience to join our award-winning customer service team. As an Entry Level Customer Service Representative, you'll be the friendly voice that connects our community with essential services. We provide comprehensive paid training, career growth pathways, and a supportive environment where your potential shines.
Enjoy competitive benefits including health insurance, paid time off, and tuition reimbursement. Our downtown Milwaukee location offers easy public transit access and a vibrant workplace culture focused on professional development. If you're ready to build a meaningful career while making a positive impact, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process service requests and resolve routine issues using our CRM system
- Collaborate with team members to ensure consistent service delivery
- Document interactions accurately in our customer database
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including response times and customer satisfaction scores
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- No prior experience required – we train all new hires
- Strong communication skills and positive attitude
- Basic computer literacy and ability to learn new software
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong organizational skills
- Valid Wisconsin ID and ability to pass background check