Job Description
Start Your Career with a Leading Industry Name
Apex Tech Support is expanding our team in Fresno, CA, and we are looking for driven individuals to join us as Part-Time Customer Service Associates. Whether you are entering the workforce for the first time or looking to transition into a new industry, we provide the training and tools you need to succeed.
We value soft skills, a positive attitude, and a willingness to learn. This role offers a great work-life balance with flexible scheduling options.
Responsibilities
- Manage Inquiries: Assist customers via phone and email with product information and technical troubleshooting.
- Data Management: Accurately input and update customer data into our CRM database.
- Issue Resolution: Listen to customer concerns and resolve issues efficiently to ensure high satisfaction rates.
- Documentation: Maintain detailed logs of all customer interactions and transactions.
- Team Collaboration: Communicate effectively with the support team to share best practices and solutions.
- Process Improvement: Identify trends in customer feedback and suggest improvements to management.
Qualifications
- Education: High school diploma or GED required; some college preferred.
- Experience: No prior experience required. We provide comprehensive paid training.
- Skills: Basic computer literacy (Windows/Mac) and typing speed of at least 35 WPM.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Must be available to work part-time shifts, including evenings and weekends as needed.
- Reliability: Must have a stable internet connection and a quiet home office environment.