Job Description
Join our dynamic team at Innovate Solutions NC as a Part-Time Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional client experiences while supporting our growing operations. This flexible role offers competitive compensation and growth opportunities in Charlotte's thriving business district. Perfect for students or career changers seeking work-life balance.
Why Join Us? Competitive hourly pay, flexible scheduling, comprehensive training, and a supportive team environment. We value diversity and provide pathways to full-time roles for top performers.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our CRM system
- Resolve customer concerns and escalate complex issues appropriately
- Assist with inventory management and product demonstrations
- Collaborate with team members to maintain high service standards
- Document customer interactions and feedback for continuous improvement
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Basic proficiency with Microsoft Office Suite
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Carillon location