Job Description
Launch your career with Louisville Connect! We're seeking passionate individuals with no prior experience for our Entry-Level Customer Service Specialist role. Enjoy comprehensive paid training, flexible scheduling, and opportunities for growth. Join our award-winning team and make a real impact in the Louisville community while building valuable professional skills.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and account updates accurately
- Collaborate with team members to resolve complex customer issues
- Document interactions in CRM systems and maintain detailed records
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- No prior experience necessary – comprehensive training provided!
- Reliable transportation to our downtown Louisville office