Job Description
Join our dynamic team at Urban Innovations Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Los Angeles. If you're passionate about helping others and ready to grow your professional journey, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Continuously improve product knowledge through training modules
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (degree not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our LA office
- Must be available for flexible scheduling including weekends