Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in sunny Jacksonville, FL! No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority. Help shape our clients' success while building valuable professional skills in a dynamic setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills (30+ WPM)
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Passion for helping others succeed