Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Plano, TX! We're seeking energetic individuals to deliver exceptional support to our clients in a dynamic, fast-paced environment. Enjoy flexible scheduling, competitive pay, and comprehensive training to kickstart your career in customer service.
At CustomerFirst Solutions, we value teamwork, growth, and work-life balance. This role offers 20-25 hours weekly with evening/weekend availability, perfect for students or professionals seeking supplemental income. Apply today and become part of our mission to create positive customer experiences!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to resolve complex customer issues
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy
- Positive attitude and resilience in high-pressure situations