Job Description
Join our dynamic customer service team as a Part-Time Call Center Agent in Lubbock, TX! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and a supportive environment focused on growth. If you thrive in fast-paced settings and want to make a difference, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve issues efficiently using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with team members to escalate complex cases when needed
- Meet performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 35+ WPM with strong attention to detail
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset