Job Description
Join our award-winning customer support team in Tulsa and become the voice of excellence! ConnectSolutions Inc. is seeking passionate Part-Time Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy a flexible schedule, competitive compensation, and a supportive work environment where your growth matters. No weekends required!
Why Work With Us?
- Comprehensive paid training
- Health benefits eligibility (part-time)
- Employee discounts and wellness programs
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with high accuracy
- Flexibility to work evenings/weekends (occasional)
- Positive attitude and problem-solving mindset