Job Description
Join Nexus Solutions Inc. as a Customer Support Trainee and kickstart your career in customer service with flexible scheduling! We're seeking passionate individuals to provide exceptional support experiences while accommodating your lifestyle needs. No prior experience required – we provide comprehensive training to develop your skills in communication, problem-solving, and technical troubleshooting. Enjoy competitive pay, growth opportunities, and a supportive team environment that values work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and product inquiries with empathy and efficiency
- Document interactions and track cases in our CRM system
- Collaborate with senior team members to resolve complex escalations
- Continuously expand product knowledge through training modules
- Maintain positive customer relationships during all interactions
- Adhere to quality standards and response time SLAs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a remote/hybrid setting
- Basic computer proficiency and typing skills (35+ WPM)
- Flexibility to work evenings/weekends as needed
- Customer service mindset with patience and adaptability
- Must reside in Jacksonville, FL metro area