Job Description
Join our award-winning team as a Customer Support Trainee and launch your career in tech tomorrow! We're seeking passionate individuals to provide exceptional customer experiences while receiving comprehensive paid training. Wichita Tech Solutions offers a collaborative environment with growth opportunities into specialist or leadership roles. No prior experience required – just your enthusiasm and dedication to helping others. Enjoy competitive benefits, flexible scheduling options, and a supportive team culture. Start your journey in customer excellence today!
Responsibilities
- Deliver responsive customer support via phone, email, and chat channels
- Master company products/services through structured training programs
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Patience and empathy when handling customer concerns
- Basic typing proficiency (30+ WPM)
- Flexibility to work rotating shifts including weekends
- Positive attitude and willingness to learn new technologies