Job Description
Join Delta Support Services, New Orleans' premier customer experience provider! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional support while enjoying flexible scheduling. Perfect for students, parents, or career-changers seeking work-life balance. Our state-of-the-art downtown facility offers competitive compensation, comprehensive training, and a vibrant team culture. Help us maintain our 98% customer satisfaction rating while growing your professional skills in a supportive environment.
Responsibilities
- Handle 30-40 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce database
- Meet/exceed performance metrics (average handle time, first call resolution)
- Collaborate with team leads to improve processes
- Participate in bi-weekly training sessions
- Uphold company compliance standards and confidentiality policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (flexible shifts available)
- Strong problem-solving and conflict resolution abilities
- Valid Louisiana ID (background check required)