Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Baton Rouge! We're seeking empathetic communicators to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and comprehensive training in a modern, supportive environment. Perfect for students, career changers, or anyone seeking meaningful part-time work with growth potential. No experience required – we provide all necessary training!
Our Baton Rouge facility offers free parking, a vibrant team culture, and performance-based incentives. Work 20-30 hours per week with evening/weekend availability. Become part of a company that values your voice and invests in your success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and composure under pressure
- Basic computer proficiency with typing accuracy
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset
- No prior experience necessary – full training provided