Job Description
Join Sacramento's premier customer service hub as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, tech-enabled environment. No cold calls – focus on resolving inquiries and building relationships. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and other platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal communication and active listening
- Ability to multitask in fast-paced environments
- Spanish bilingual a plus