Job Description
Launch your career in customer service with our paid training program for Call Center Agents in St. Louis! Join our award-winning team where we invest in your growth through comprehensive paid training, flexible scheduling options, and clear advancement pathways. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success. No experience required – we’ll teach you everything you need to know!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, satisfaction)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in fast-paced environments
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and problem-solving mindset
- Reliable transportation to our St. Louis facility
- Willingness to complete paid training program