Job Description
Join Seattle's premier customer service team! We're seeking passionate Part-Time Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling, and comprehensive training in our downtown Seattle hub. Perfect for students or professionals seeking work-life balance.
What We Offer:
- Competitive hourly wages + performance bonuses
- Flexible shifts (20-30 hrs/week)
- Free downtown parking & transit benefits
- Health insurance for part-time staff
- Clear career advancement paths
Be the voice of innovation while supporting Fortune 500 clients. Apply today and start your rewarding customer service career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT scores
- Collaborate with tech teams to escalate complex issues
- Participate in bi-weekly coaching and training sessions
- Maintain 98% schedule adherence and punctuality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Basic CRM software knowledge (Salesforce/Zendesk a plus)
- Positive attitude and resilience in high-volume environments