Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and comprehensive training in a modern downtown San Diego office. Be part of a culture that values growth, recognition, and work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams on complex issues
- Participate in weekly coaching and training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work evenings/weekends (20-30 hrs/week)
- Strong problem-solving and multitasking abilities
- Bilingual (English/Spanish) preferred
- Positive attitude and resilience in high-volume environments