Job Description
Join our award-winning customer service team in the heart of Washington, DC! DC Connect Solutions is seeking energetic and empathetic Part-Time Call Center Agents to deliver exceptional experiences for our government and nonprofit clients. Enjoy flexible scheduling, competitive pay, and a supportive environment while making a real impact on your community. No weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Excellent verbal communication skills
- Ability to navigate multiple software systems
- Strong problem-solving abilities
- Flexibility with weekday/evening shifts
- Basic computer proficiency (Windows, MS Office)