Job Description
Launch your career in customer service with Coastal Customer Solutions! We're seeking motivated individuals with no prior experience to join our award-winning call center team in Corpus Christi. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment. As a trusted partner for Fortune 500 companies, we invest in our people through career advancement opportunities, competitive benefits, and a fun, dynamic workplace. If you're a people person with a positive attitude and desire to grow professionally, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using established protocols and empathy
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required - we provide full training!
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Patience and problem-solving aptitude
- Reliable attendance and punctuality
- Basic typing proficiency (25+ WPM)